Refund policy

WITHDRAWAL From THE CONTRACT:

Under Section 12 of the Consumer Protection Act in Doorstep Selling and Mail Order Sales (Act No. 108/2000 Coll.), you have the right to withdraw from the contract within 14 working days without providing a reason. This period starts from the day you receive the goods or the day the contract for the provision of services is concluded. To exercise this right, you must send a withdrawal notice to the seller and return the product within the specified 14-day period.

PROCEDURE:

1. Complete the withdrawal request electronically using the form below on this page within 45 days of delivery of the goods. Enter your name, the email address used to place the order, the order payment reference (variable symbol), and the products you wish to return. If you paid for the order by cash on delivery, please also provide the IBAN to which the refund should be made.

2. Pack the goods (this applies only to unopened and undamaged packages) and enclose the Cover Letter for Returned Goods – it may be printed or handwritten. Remember to include the order payment reference (variable symbol) and, if you paid by cash on delivery, your IBAN. You do not need to enclose a signed withdrawal form in the parcel, as you have already completed it electronically.

3. Send the parcel to our warehouse address:

FHB Group s.r.o. c/o Bloom Robbins

Logistické centrum – Contera park

Priemyselná 1637/3

900 21 Svätý Jur

Slovak Republic / Slovensko

Email: fhb@fhb.sk

Tel.: +421 2/9090 0234

Delivery options:

• Packeta (for all EU countries): You can drop off the parcel at any Packeta pick-up point using the code 92678457. Please note: this option is not available through Z-BOXes – use pick-up points only.
• Any other courier: You may send the parcel using any courier service or by post directly to the warehouse address above.

Cash-on-delivery parcels will not be accepted!

Once the goods have been sent, the payment for the goods will be refunded in accordance with the law no later than 14 days after withdrawal from the contract. The customer bears all costs of returning the goods.

Important notice:

When returning goods, it is important that they are unused, undamaged, complete and in their original packaging. If any of the above conditions are not met, unfortunately we will be unable to accept the withdrawal from the contract and the goods will be returned at the sender’s expense.

We recommend sending the parcel by registered and insured post – this is the safest way to keep track of the shipment. We are not liable for goods lost in transit.