MOST COMMON Questions
1. How do I redeem my discount code? / Why isn’t my discount code working?
After entering the code in the shopping cart, please make sure to confirm it.
The discount will be displayed in your order before you finalize it.
Please make sure to enter the entire code.
Discounts and promotions cannot be combined.
If another promotion is active, the higher-value discount will be applied to your order.
2. Can you resend my package?
We do not resend unclaimed packages.
Please place a new order for the desired products.
3. Where is my package?
After your order is shipped, you’ll receive a tracking number via email, so you can check where your package is currently located.
For more information after the shipment, please contact the carrier.
4. Where can I find information about ingredients and usage?
Click on the selected product on our website to view its ingredients and usage information.
This information is also available on the product packaging.
Peel back the product label to find the product description translated into multiple languages, including English.
5. What payment methods are available?
We offer two payment methods - payment in advance by credit card and payment on delivery.
6. When is the next promotion?
Follow us on our social media to stay updated on upcoming promotions.
7. Who are your products suitable for?
Our products are suitable for women, men and children from 12 years of age.
For children ages 4 and up, we offer immunity-boosting vitamins.
For pregnant and breastfeeding women, we offer hair vitamins for moms and vitamins to support immunity and digestion with probiotics.
8. Can I take multiple products at once?
Yes, but we recommend checking the daily recommended dose for each ingredient.
If you have a medical condition or are taking any medication, please consult a medical professional.
9. What is the difference between hair vitamins in the form of gummies and capsules?
Our capsules are recommended if you are experiencing more severe hair concerns.
They contain 10 additional active ingredients compared to our gummies, including marine collagen that improves hair quality and helps prevent breakage.
Our gummies offer a fun and easy way to take your vitamins.
They're perfect for customers who have trouble swallowing pills.
The combination of inositol and choline in our gummies helps reduce excessive hair loss and promotes faster hair growth.
10. Can I change the products in my order?
A confirmed order cannot be further modified.
If the order hasn’t been shipped yet, we can cancel it, and you can place a new order for your desired products.
If you didn’t find the answer to your question, feel free to contact us via our customer support email or phone number.
After entering the code in the shopping cart, please make sure to confirm it.
The discount will be displayed in your order before you finalize it.
Please make sure to enter the entire code.
Discounts and promotions cannot be combined.
If another promotion is active, the higher-value discount will be applied to your order.
2. Can you resend my package?
We do not resend unclaimed packages.
Please place a new order for the desired products.
3. Where is my package?
After your order is shipped, you’ll receive a tracking number via email, so you can check where your package is currently located.
For more information after the shipment, please contact the carrier.
4. Where can I find information about ingredients and usage?
Click on the selected product on our website to view its ingredients and usage information.
This information is also available on the product packaging.
Peel back the product label to find the product description translated into multiple languages, including English.
5. What payment methods are available?
We offer two payment methods - payment in advance by credit card and payment on delivery.
6. When is the next promotion?
Follow us on our social media to stay updated on upcoming promotions.
7. Who are your products suitable for?
Our products are suitable for women, men and children from 12 years of age.
For children ages 4 and up, we offer immunity-boosting vitamins.
For pregnant and breastfeeding women, we offer hair vitamins for moms and vitamins to support immunity and digestion with probiotics.
8. Can I take multiple products at once?
Yes, but we recommend checking the daily recommended dose for each ingredient.
If you have a medical condition or are taking any medication, please consult a medical professional.
9. What is the difference between hair vitamins in the form of gummies and capsules?
Our capsules are recommended if you are experiencing more severe hair concerns.
They contain 10 additional active ingredients compared to our gummies, including marine collagen that improves hair quality and helps prevent breakage.
Our gummies offer a fun and easy way to take your vitamins.
They're perfect for customers who have trouble swallowing pills.
The combination of inositol and choline in our gummies helps reduce excessive hair loss and promotes faster hair growth.
10. Can I change the products in my order?
A confirmed order cannot be further modified.
If the order hasn’t been shipped yet, we can cancel it, and you can place a new order for your desired products.
If you didn’t find the answer to your question, feel free to contact us via our customer support email or phone number.